|
An Initiative of
Government of India & Government of Madhya Pradesh .Being
established in the State for delivery of citizen centric
services, an assisted project by the Department of
Information Technology, Government of India.
|
What is Common Services Center?
A Common Services Center, or CSC in
short, is envisaged as a medium to improve the
living standard of common man in the rural parts of
India, by enabling electronic delivery of
information, knowledge, skills and services which
they need the most. It is an initiative of
Department of Information Technology, Govt. of
India. CSC is expected to reduce the time and cost
involved in obtaining some of rural services such as
agri/ farm inputs & prices, weather forecast, public
grievance redressal, government to citizen
information & services etc.
When fully functional, there will be
100,000 CSCs spread over rural India. This means
that one in every six villages of India, will be
part of a large national network of digital
services. Out of these, about 9230 CSCs are
envisaged to be set up in Madhya Pradesh.
The CSC is designed as a one-stop-centre for
government related services along with a bouquet of
several business related services. A beneficiary of
the CSC will be able to enjoy a wide variety of
services at a nominal cost, in his village.
Why CSC?
For a country like ours, which is big, introduction
of digital medium is perceived to be the best
available solution for better governance. CSC is the
front end of a long and complex process of reaching
better governance and other essential value-added
services. CSC is important as it can become part of
several other initiatives, which are aimed to
connect all States and Union Territories. Existing
digital services models are either limited in
geographical reach or confined to just a few
services or few locations. CSC, on the other hand,
will be the first integrated model of government
services and other value-added services.
Services of CSC
Common Services Centers can offer a large basket of
services through e-medium. Along with this, the CSC
proposes to offer useful information for all
possible segments of the society be it, students,
farmers, senior citizens, unemployed youth,
businessmen, women, self help groups etc. For
example, a farmer can make use of CSC to learn more
about agricultural/ farm inputs, prices, weather
conditions, crop insurance etc. He may also use the
CSC platform to buy an insurance policy, if wishes
so.
Infrastructure at CSC
There are two major components of the CSC
infrastructure - Physical Infrastructure and Digital
Infrastructure:
1.
Physical
Infrastructure would include the site and space for
the CSC as well as other infrastructure like
furniture, UPS, communication equipment etc.
2.
Digital
Infrastructure would comprise of equipment, such as
PCs, Printers, Scanners, Projectors, Digital Camera,
Software, etc.
Implementation Structure
1.
At the first level would be the agency designated by
the State- the State Designated Agency (SDA) - to
facilitate program implementation. In Madhya
Pradesh, MP State Electronics Development
Corporation Ltd (MPSEDC) has been designated.
2.
At the second level would be the Service Center
Agencies (SCAs). The SCAs would be the prime drivers
of the CSC Scheme and owners of CSC business in the
State. SCAs would be responsible to set up and
operate CSCs. SCA would also be responsible for
overall sustainability of the CSC scheme.
At the third level would be the Village Level
Entrepreneurs (VLEs). SCAs would manage a network of
VLEs who in turn would manage
1.
the operational business of the CSC at the village
level. The VLEs operate under guidance from SCA.
In addition, Govt. of India has designated IL&FS as
the National Level Service Agency (NLSA) to support
SDA as well as SCAs in implementation of CSC Scheme.
Stakeholders
The CSC Concept is woven around, active usage by the
people to benefit themselves exploiting this
platform. Government, both Central and State are the
stakeholders as they play a big role in the
connectivity backbone and future direction for the
project. NLSA is the facilitator for partnerships
and networking. Service Center Agencies (SCA) could
be a company or an institution or NGO that would
operate the business model for the state. Village
Level Entrepreneurs (VLE) will be the next layer of
stakeholders who deal with the end-user. They are
important in popularizing and generating business
for CSC.
Business Model:
Government of India structured the CSC Scheme on
Public Private Partnership (PPP) model, for ensuring
commercial feasibility and success of the Scheme on
long term basis. This model puts responsibility
squarely on all the stakeholders. Under PPP, both
government and other stakeholders work together on a
model to bring about better efficiency. PPP works as
an inclusive model in which private entrepreneurs
associate themselves with the delivery of government
services under an agreed fee-based structure.
Roll out of CSCs
Based Government of India guidelines and framework,
Government of Madhya Pradesh is in the process of
selecting SCAs through a transparent tendering
process. SCAs in turn will select VLEs.
CSC Scheme in Madhya Pradesh
Government of Madhya Pradesh is working on several
enablers for effective implementation of CSC Scheme
such as State Wide Area Work, Computerization of
Mission Mode Projects, State
Data Center, MP Online Portal etc. Initially, CSCs
are expected to provide the following services-
|
Indicative
Services
(Initial Phase)
|
Indicative
Services (Subsequent Phases)
|
|
a)
Gram
Panchayat/ Block level information dissemination,
information on various government schemes including
employment related schemes, etc.
|
a)
Land
Records, various Certificates
|
|
b)
Business
related services such as data entry, net surfing,
photo copy, fax, e-mail etc.
|
b)
Learner’s License/ Driving Licenses
|
|
c)
Information on various depts... of Govt, contact nos,
Government Orders, Notifications, Forms etc
|
c)
Utility
payments
|
|
d)
B2C
Extension services such as agri related services,
banking/ insurance related services, Online
application submission for competitive examinations &
Results etc
|
d)
Services
of citizen centric depts. Such as Panchayat & Rural
Development, Agriculture, Health etc.
|
|
e)
Computer
related education.
|
|
Departments with large public interface should leverage
the benefits of CSCs for electronic dissemination of
information/ delivery of services to the rural citizens.
Department of Information Technology, GoMP is interacting
with the key Government Departments and with other stake
holders of the Scheme for implementation of CSC Scheme in
MP.
TOP^^ |
