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We recognize that for the success of reforms the support from
Consumers remains vital. We therefore focus on providing
the best services to the consumers that include quality & reliable
supply, quicker attention to fuse-off calls and billing related problems.
MPSEB and it's companies is also setting certain targets in respect of
consumer care to ensure optimum consumer satisfaction.
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Rectify
Fuse Off Call Within 3 Hrs (in Cities & Towns).
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Billing
Related Problems (Cities) Redressal in 3 days.
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Billing
Related Problems (Rural D/C) Redressal in 7 days.
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