Payment Terms & Conditions


Terms & Conditions

The Madhya Pradesh State Portal on behalf of Government of Madhya Pradesh provides the facility for transacting with Government Offices through the Internet. The service delivery is subject to the acts and rules promulgated by the Government from time to time. Electronic delivery of Government services are in accordance and compliance to the IT act 2000. The special conditions and the terms of service applicable for Internet delivery are detailed in this document.


The following terms and conditions will apply if you wish to use the Internet for availing a service. Kindly go through the conditions carefully and once these are accepted, you would be able to create a user profile and can transact on the website. While creating a user you have to register the true and accurate basic personal details on the site for availing a service. Please note that once you are registered on the Madhya Pradesh State Portal, it would be considered that you have deemed to agree to the terms and conditions set forth below. If you do not agree with all these terms and conditions, you must not transact on this Portal. Once you have clicked the 'I Agree' buttons at the bottom of these Terms and Conditions, you would enter into a formal agreement with Government of Madhya Pradesh for the purpose of transactions on this Portal.


If a user violates any of the terms and conditions of use, Government of Madhya Pradesh reserves the right to deactivate all such user registration and cancel any or all services requested by you without any notice. Garbage / Junk values entered in the profile may lead to Deactivation of user.


Government's performance of this agreement is subject to existing laws and legal processes of Government of Madhya Pradesh, and nothing contained in this agreement is in derogation of Government's right to comply with law enforcement requests or requirements relating to your use of this Portal or information provided to or gathered by Madhya Pradesh State Portal with respect to such use. You agree that Government may provide details of your usage of the Portal to regulators or police or to any other third party, or in order to resolve disputes or complaints which relate to the Portal, at Government's complete discretion.


This agreement is made between: Government of Madhya Pradesh ("Us") and The User ("You"), the individual, whose details are set out in the State Portal User Creation page.


Payment Options:

The list of payment options available are internet banking /debit card payment / credit card payment from banks that are listed when selecting each of the above options. Apart from the fee chargeable to Government against each service, bank / payment gateway transaction charges will be applicable extra. Once you register your and yours family members basic profile data as the case may be, you can apply for a service. The status of the applications submitted online shall be searched using the Get Status menu. SMS will be sent to your registered mobile number at different stages of processing of your application. In case of a failed transaction the user shall have no right to claim the amount. The loss on this account shall not be borne either by Government or by the Banks /Payment Gateways. However automatic refund will be made for transactions which are not successful.


User Creation Policy:

User is responsible for maintaining the confidentiality of the password and account, and is fully responsible for all activities that occur under your password or account


Information Provided:

The information you provide in the Registration page must be complete and accurate. Government reserves the right at all times to disclose any information as deems necessary to satisfy any applicable law, regulation, legal process



Termination Policy:

We may at any time at our sole discretion and without giving any reason or any prior notice terminate or temporarily suspend your access to all or any part of the Madhya Pradesh State Portal


Privacy Policy:

As a general rule, this website does not collect Personal Information about you when you visit the site.You can generally visit the site without revealing Personal Information, unless you choose to provide such information while creating user profile.


Cancellation / Refund policy:

  •  The fees once paid will not be refunded for applications which are successfully submitted or for successful bill payment services.
  •  Cancellation of applications / bill payments shall not be entertained.
  •  The amount paid may be settled with the respective departments.
  •  The loss on this account shall not be borne either by Government or by the Banks / Payment Gateways.
  •  However automatic refund will be made for transactions which are not successful.


Contact Details:

Department Of Information Technology,

Government of Madhya Pradesh Mantralaya,


Contact - Ph. No. +91-755-251-2174

Email: mpportal@mp[dot]gov[dot]in